Even healthy and generally well-functioning teams sometimes encounter issues they have a hard time resolving quickly or in a unified fashion. When team members can’t even agree on the nature of the problem, let alone the correct direction to pursue, it is often useful to get the insight of an external and objective party to help move the team forward.

Performance Insight helps teams solve specific problems and critical business issues by guiding the team through our structured “Six Stages” process to define the problem, clarify assumptions, generate ideas, evaluate potential solutions, select a course of action, develop plans and tactics, and identify processes and metrics to monitor implementation. RASCI (Responsible-Accountable-Support-Consult-Inform) charting is often used in these situations to clarify team member roles when addressing a given problem or working a team initiative.